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What is Emotional Intelligence?
Emotional Intelligence (EI) is catching on like wildfire. Daniel Goleman,
on the very first page of his top-selling book, Working with Emotional
Intelligence explains, “The rules for work are changing. We’re
being judged by a new yardstick; not just by how smart we are, or by
our training and expertise, but also by how well we handle ourselves
and each other.” This is why companies are rapidly integrating
EI into the workplace.
EI is the foundation that creates working relationships that work!
As the indispensable complement of IQ - EI makes for star performers
with excellence in leadership.
EI involves a set of 7 essential skills that define how effectively
we perceive, understand, reason and manage our own and others’ feelings.
It includes:
• Emotional Self-Awareness
• Emotional Self-Expression
• Emotional Awareness of Others
• Emotional Reasoning
• Emotional Self-Management
• Emotional Management of Others
• Emotional Self-Control
How does Emotional Intelligence apply to my current work role?
Our emotions influence the way we think and the decisions we make.
Our feelings also influence our outward behavior like body language
and tone of voice. And research indicates that EI skills significantly
contribute to our performance, person-to-person understanding, leadership,
innovation, commitment and teamwork effectiveness at work.
When EI skills are overlooked or underutilized we are in danger of
alienating our direct reports, co-workers and colleagues. When EI skills
are used we create positive and productive relationships.
What benefits can I expect to see as I leverage my Emotional Intelligence
skills?
• Greater self awareness around your impact on others
• More trust and understanding amongst co-workers
• A more cohesive work team
• The capacity to effectively deal with workplace conflict
• Enhanced decision making
• Greater buy-in to decisions that are made
• The capacity to generate greater productivity and performance from
others
• The capacity to generate a positive and satisfying work environment
for others
• The ability to think clearly in stressful situations
• The ability to cope with high work demands
What is the business case for Emotional Intelligence?
American Express, SC Johnson, MetLife, Nestle, Pfizer, Boeing, Motorola
and the US Armed Forces are just a few of the organizations embracing
the powerful concepts of EI.
To illustrate a few examples:
The US Air Force, using EI, increased their ability to predict successful
recruiters by nearly three-fold. The immediate gain was a saving of
$3 million annually.
At L’Oreal and a national insurance company, sales agents with
EI competencies significantly outsold those with weak competencies.
Research by the Center for Creative Leadership found that the primary
causes of derailment in executives involve deficits in emotional competence
including
• difficulty in handling change
• not being able to work well in a team
• and poor interpersonal relations
How is Emotional Intelligence measured?
The Genos Emotional Intelligence Assessment is a workplace specific
behavioral assessment that measures how often people display emotionally
intelligent behavior within the seven skills of the Genos model.
The tool based on scientific rigor, is the first of its kind to be
based on workplace norms. The online 360-degree assessment tool takes
less than 30 minutes to complete. An easy-to-understand, 18 page, color
report comes with development options for each dimension.
Can I increase my Emotional Intelligence?
Absolutely! Emotional intelligence appears to be in large part learned
which means we can continue to develop our competencies through our
life experiences and through training and coaching.
What Emotional Intelligence services do you offer?
• The Genos Emotional Intelligence Assessment with Debrief
• Emotional Intelligence Workshops
• One- to-One coaching to leverage strengths and develop skills
How can I learn more?
Goleman, D. (1998) Working with Emotional Intelligence, New York; Bantam.
Goleman, D., Byatzis R., & McKee, A. (2002) Primal Leadership;
Learning to Lead with Emotional Intelligence, Boston: HBS Press.
www.eiconsortium.org
Contact Bette Hoffman MS, CPCC
Call: 781-444-9638 or
Email: bette@yolocoaching.com
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